Recent deregulation of the Italian utilities market is
making way for aggressive new service providers and wholesale
companies looking
Recent deregulation of the Italian utilities market is
making way for aggressive new service providers and wholesale
companies looking to attract potential clients away from
municipalities and traditional service providers. Additionally,
the new regulations are forcing long-established service
providers, who own their own infrastructure, to split up
into separate service and network companies.
Changing to Maintain a Competitive Edge
To prepare themselves for this new competitive atmosphere,
AMPS, a traditional provider of multi-utility services,
invested in MaxBill's customer-centric Customer Care and
Billing system. The flexibility of the solution and the
phased system implementation eased the migration process
and the break up of AMPS into two separate companies - a
provider of utility services and a network company - allowing
both access to distinct databases with separate automated
workflows.
MaxBill successfully migrated AMPS's legacy billing systems
onto a single platform, providing a unique solution for
the distinct requirements of the Italian market, including
functionalities to cope with special taxation and IVA treatment
and the ability to easily create flexible rating and tariff
plans.
Benefits of the MaxBill System for AMPS
Full multilingual and multi-currency functionality from
a single system implementation
A consolidated platform handing multiple utility services
Customer-centric CRM
A sophisticated workflow engine for automated procedures
Flexibility and scalability
Powerful rating and billing engines
A dual solution for both service and network companies
AMPS
