One.Tel/Scarlet
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 One.Tel/Scarlet -
     Case Study

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  • One.Tel/Scarlet is one of Europe's most dynamic telecommunications companies, providing voice and Internet-based services to over one million customers in the Benelux region.

    One.Tel/Scarlet has replaced its legacy billing system with MaxBill's next-generation solution. MaxBill's system has consolidated One.Tel/Scarlet's IT infrastructure onto a comprehensive platform, eliminating extensive integration costs and unifying operational activities.

    MaxBill has installed its full product suite for One.Tel/Scarlet in a phased implementation, reducing time-to-market.

  • THE CHALLENGE
     
  • Scarlet's acquisition of One.Tel and other subsidiaries challenged the company to migrate the data of several companies onto one integrated platform in fast time-to-market. Each company had its own legacy billing system, which could not meet the needs of the growing company. New services, an expanded customer base and aggressive growth plans made a new Customer Care and Billing system essential to the success of the newly joined company.

  • MAXBILL SOLUTION BENEFITS
     
  • While integrating the diversified customer base onto one platform, the MaxBill solution also provides One.Tel/Scarlet with the option to distinguish between subscribers of its various companies to preserve brand recognition and loyalty within the customer base. This enables sophisticated profiling and segmentation capabilities for targeting marketing efforts. With MaxBill's flexibility, One.Tel/Scarlet is also able to identify the different customer segments within accounts receivable, collections and the general ledger.

    MaxBill's scalable and powerful solution improved performance with faster and more accurate rating and billing processes. MaxBill simplifies reconciliation for One.Tel/Scarlet's carrier cost rating and supports dealer commissions.

    One.Tel/Scarlet is able to manage the end-to-end customer lifecycle, including order management, customer relationship management, trouble-ticketing, rating, billing and general ledger. This comprehensive functionality empowers overall management and control over One.Tel/Scarlet's business.