 |
|
|
|
Click here to view Autonom-e demo
- Autonom-e is a web gateway that enhances proactive and personalized
customer relationships through self-care, increasing customer
loyalty and reducing call center costs.
Autonom-e provides user-friendly eCRM and secure EBPP on a modular
and stand-alone software platform, facilitating a reduction in
heavy billing and call center costs.
- PERSONALIZED CUSTOMER SELF-CARE
- Autonom-e is integrated directly into your web site, allowing
customers to independently and securely manage their own accounts
online. Autonom-e enables third-party content providers to directly
update customer profile definitions.
Autonom-e simplifies the required management of evolving services
and dynamic customer profiles and significantly reduces rollout
costs.
- eCRM
- Autonom-e is user friendly and designed for your customers.
Autonom-e allows your customers to open new personalized accounts,
register for new products and services, receive the latest information
on products and rate plans as well as view and print personalized
reports and easy-to-read graphic usage charts.
- FLEXIBLE AND SECURE EBPP
- Autonom-e lets your customers view and pay their bills online,
thus reducing the cost of generating paper invoices. The bills accessible via Autonom-e can
have the same format as those viewable from your call centers
and can be printed and sent to customers. Autonom-e interfaces with banks,
credit card companies and other third-party payment vendors.
Autonom-e performs like a virtual CSR, working around the clock
to increase customer satisfaction and reduce customer churn. With
Autonom-e, CSR workload is reduced, enabling more efficient CSR
time management, improved CSR response time and reduced call center
costs.
- SCALABLE AND RELIABLE ARCHITECTURE
- Autonom-e's functionality offers online information as reliable
as that printed on paper, but in less time and with more efficiency.
You and your customers can access near real-time updates of usage
and account information. Autonom-e provides multiple communication
channels including e-mail, fax, SMS messaging and web links. Autonom-e
is designed for capacity management and can be dynamically scaled
for increased Internet traffic, customer numbers and changes in
volume.
|
|
|
Products
| Autonom-e
