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- CUSTOMER TESTIMONIALS
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"As Telekom Austria strives for operational excellence,
MaxBill's unprecedented capabilities in rating and billing
will allow us to become more cost-efficient and customer-centric.
The scalability of their product catalog will not only
enable us to manage our existing product base, but expand
our offerings to include technologically sophisticated
products and services in the future."
Johann Bitchnau, Telekom Austria's Billing Project Director
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 About Telekom Austria
Telekom
Austria, a Tier 1 client, is Austria’s largest telecommunications
provider with various complex product and service offerings.
The Telekom Austria Group services four main sectors of
the European telecommunications market with a local customer
base of approximately 4 million fixed and IP subscribers
and 18 million lines throughout Austria.
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"I would like to express my gratitude for six years of trouble free
operation, professionalism, dedicated support, and high quality service.
When LTN took over Liechtenstein's telecommunications network from Swisscom,
it needed a robust billing system to handle large volumes of international
traffic, while providing advanced order management and provisioning
functionalities. Since its quick deployment in 1999, MaxBill's convergent
Intercarrier Solution proved an essential part of LTN's success, boasting a
six-year no downtime track record, allowing for a smooth rollout of the
service at minimum operation and maintenance costs."
Michael Fiel, Director Business Development
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About Liechtenstein TeleNet AG
Liechtenstein TeleNet AG (LTN) is the
main telecommunications service provider of Liechtenstein. In November 1999,
LTN took over the country's telecommunications network, which was previously
run by Swisscom. LTN's basic services consist of PSTN, ISDN, leased lines
and payphones.
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NETHERLANDS
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Phase 1 - Replacement and migration of first legacy system
took 3.5 months from beginning to user interaction.
"We are impressed with the level of automation in MaxBill's
MaxGL application. We save a great deal of time and money
on various functions that used to be done manually. The
system includes several levels of checks and balances
that prevent errors in our data and ensure greater financial
control over operations."
Marc Bernard, Chief Financial Officer at One.Tel/Scarlet
Phase 2 - Included replacement and migration of 8 other
legacy systems and took 11 months from beginning to user
interaction.
"We are impressed with MaxBill's truly-convergent, product
suite. With MaxBill, we can achieve higher profits by
integrating new products, services and companies efficiently
and cost-effectively. MaxBill's end-to-end solution includes
order management, customer relationship management, trouble
ticketing, rating, billing, and general ledger. This comprehensive
functionality empowers overall management and control
over our business."
Raymond Schrama, Managing Director, One.Tel/Scarlet
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About Scarlet Netherlands
Scarlet, one of Europe's most dynamic telecommunications companies
was established in 1992. The company is active in the Benelux
telecommunications market and provides corporate customers and
consumers with a portfolio of services, including broadband-IP,
voice and data services, value added services such as web and server
hosting and solutions for e-commerce. Scarlet employs 500 specialists
who serve over 1 million Benelux customers.
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BELGIUM
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"We were looking for a scalable solution to meet our growth
strategy, along with proven functionality to ensure accurate pricing
and global call accountability. MaxBill continues to provide superior
technology, which ensures the smooth monitoring of carrier-to-carrier
calls, improved customer service, and increased ROI, while responding
rapidly to changing technology requirements."
Bob Lokhorst, Scarlet Group's CFO
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About Scarlet Belgium
Scarlet, one of Europe's most dynamic telecommunications companies
was established in 1992. The company is active in the Benelux
telecommunications market and provides corporate customers and
consumers with a portfolio of services, including broadband-IP,
voice and data services, value added services such as web and
server hosting and solutions for e-commerce. Scarlet Belgium
is a strong force in the Benelux market, having expanded rapidly
through the acquisition of several service providers and operators,
including wireline operator NETnet in Belgium, network operator
KPN Belgium, and ISPs such as Tiscali and Planet Internet.
Scarlet employs 500 specialists who serve over 1 million Benelux customers.
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"The launch of international call services brings an
exciting new phase to our business. With MaxBill's system
we exceeded our goals for a smooth rollout of the service.
Future phases of the project involve migrating NetVision's
current system into MaxBill's platform, offering a fully
integrated and convergent solution."
Gil Rabinovitz, NetVision's CIO
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About NetVision
NetVision Ltd., Israel's largest leading Internet service provider,
with over 400,000 commercial and residential users, was awarded with
a license to offer international call services, as an expansion of
its existing offerings. Serving organizations, businesses and private
users, the company has pioneered Internet use in Israel, and since its
establishment in 1994, has led the Israeli market through innovative
technology, marketing, and customer service and support. NetVision
designs integrated Internet solutions which suit users' needs and offer
the easiest, most efficient and convenient packages based on the most
advanced Internet technologies. NetVision is owned equally by Elron
Electronic Industries Ltd., (NASDAQ: ELRN), and Discount Investment
Corporation Ltd.
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"Given the evolving customer care and billing requirements of
emerging service providers, it was natural for MEC to seek an
outsourced service model. Factium provides MEC with the ability to
focus on the critical process of customer acquisition while outsourcing
the customer care and billing operation to Factium."
Matthijs Kamp, Factium CTO
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About Factium
Established in February 2003, Factium BV is a billing and collections
service provider, which to date mainly services the Telco sector. The
company handles the full invoicing process from data collection up to
invoice distribution, in the traditional way or through the Internet.
It also offers support activities such as collections, debtors
administration and customer care activities. Factium manages MEC Solutions'
full invoicing process and help desk functionality.
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"Successful MVNOs provide customers with smooth service launching
and seamless mobile value chain management, while capitalizing on a
special affinity to the brand's customers. MEC Solutions meets the
needs of MVNOs with a mobile offering that is fine-tuned to the brand
experience and lifestyle of callers. MaxBill enables us to maximize our
services and facilitate our 'best-of-breed' solution throughout the MVNO
value chain. With a fully integrated customer management platform,
MaxBill ensures customer retention and effective competition by enabling
the introduction of new products and services."
Michel Zwijnenberg, Executive Director at MEC Solutions
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About MEC Solutions
MEC Solutions assists companies with a strong brand to increase equity
by extending business into the mobile telephony environment. As such,
she is the only mobile virtual network enabler (MVNE) in the Netherlands
for both prepaid, postpaid, as well as corporate solutions. MEC Solutions
brokers and integrates the mobile operator and client. MEC Solutions
offers its services in the Benelux from its base in Amsterdam. A move in
the near future to Almere is foreseen.
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"...the quality of the delivery was completely up to our
expectations showing stability, robustness, and performance.
Once in production, the flexibility of the product due to its design
philosophy proved to be one of its major assets, allowing us to quickly
implement additional functionally...ENF is quite proud to have chosen
and deployed the MaxBill Solution for this project. The proven
performance of the final product as well as the quality of its
professionals, are both factors that are undoubtedly having their
share in the success of the PLC Project."
IT Manager, Endesa Net Factory, PLC.
Read
this success story
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About Endesa
Endesa is one of the largest private electrical groups in the world,
with a total installed capacity of 42.000 MW, 133.200 GWh distributed
capacity and more than 20 million customers in 12 countries. Endesa
leads the second largest Spanish telecommunications operator Auna.
Endesa is active in the field of new technologies through its
subsidiary Endesa Net Factory, created in May 2000.
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"As AMPS strives to be the leading multi-utility provider,
MaxBill's UCP will bring us unprecedented capabilities in the
competitive and newly deregulated utilities market. In January 2003,
when the Italian privatization laws come into effect, AMPS will be
split into services and network companies. By using MaxBill's
convergent platform, these independent bodies will interact and
share operational workflows."
Dr. Carlo Parisi, AMPS IT Manager
Read
this success story
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About AMPS
AMPS (Italy) supplies utility (electricity, gas, water, heating) and
waste management services to residential and business customers in Parma,
Italy and the surrounding areas. A provider of electricity services
since 1905, AMPS now pursues a dual-fuel strategy, which will apply in
the next years to more than 130,000 multi-utility customers. The company
also supplies district heating in two different sections of Parma, which
will significantly increase after the start-up, foreseen in 2005, of a
new 400 MW CCGT plant. Since the beginning of the millennium, AMPS has
operated an integrated water system responsible for gathering and
purifying water for the city of Parma and its surrounding communities.
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"HEAG MediaNet is operating in a highly competitive marketplace
with complex business requirements.The MaxBill system will provide
HEAG MediaNet with rapid time-to-market to offer new products and
services, along with the flexibility to quickly adapt our service
packages and rate plans to the ever-changing market conditions in
Germany."
Prof. Dr. Karl-Wilhelm Giersberg, Managing Director of HEAG MediaNet
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About HEAG MediaNet
Founded in 1996 as a 100% subsidiary to the Hessische Elektrizitats-
AG, HEAG MediaNet GmbH has grown to become one of the leading city and
regional carriers in Germany. The main activities are bounded to the
area "Südhessen" that includes Mannheim, Frankfurt, Darmstadt and
Wiesbaden. HEAG MediaNet GmbH became a full service carrier in that
HEAG MediaNet offers its customers all telecommunications services,
including phone, Internet, data, dark fibre and mobile. Headquartered
in Darmstadt, HEAG MediaNet employs over 50 colleagues.
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Success