AMPS - A recognized leader and pioneer in the
Italian Utility Market.
In response to recent deregulations of the Italian Utilities Market,
AMPS chose MaxBill's customer-centric Customer Care and Billing system
to prepare its division into separate utility and network companies.
Using MaxBill's convergent platform, AMPS, has achieved interaction and
sharing of operational workflows between the two independent bodies
providing a unique solution for the distinct requirements of the Italian
market.
Recent deregulation of the Italian utilities market is making
way for aggressive new service providers and wholesale companies
looking to attract potential clients away from municipalities
and traditional service providers. Additionally, the new regulations
are forcing long-established service providers, who own their
own infrastructure, to split up into separate service and network
companies.
Changing to Maintain a Competitive Edge
To prepare themselves for this new competitive atmosphere, AMPS,
a traditional provider of multi-utility services, invested in
MaxBill's customer-centric Customer Care and Billing system. The
flexibility of the solution and the phased system implementation
eased the migration process and the break up of AMPS into two
separate companies - a provider of utility services and a network
company - allowing both access to distinct databases with separate
automated workflows.
MaxBill successfully migrated AMPS's legacy billing systems onto
a single platform, providing a unique solution for the distinct
requirements of the Italian market, including functionalities
to cope with special taxation and IVA treatment and the ability
to easily create flexible rating and tariff plans.
Benefits of the MaxBill System for AMPS
Full multilingual and multi-currency functionality from a single
system implementation
A consolidated platform handling multiple utility services
Customer-centric CRM
A sophisticated workflow engine for automated procedures
Flexibility and scalability
Powerful rating and billing engines
A dual solution for both service and network companies
Efficient system implementation:
AMPS