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    Scarlet Netherlands - Providing voice and Internet-based services to over one million customers in the Benelux region.

    Scarlet's acquisition of One.Tel and other subsidiaries challenged the company to migrate the data of several companies onto one integrated platform in fast time-to-market. Rising to the task, MaxBill consolidated Scarlet's IT infrastructure into a comprehensive platform, eliminating extensive integration costs, unifying operational activities, and empowering overall management and control, essential to the success of the newly joined company.

  • Scarlet is one of Europe's most dynamic telecommunications companies, providing voice and Internet-based services to over one million customers in the Benelux region.

    MaxBill has installed its full product suite for Scarlet in a phased implementation, with aggresive TCO reduction targets within an extremely short time frame.

  • THE CHALLENGE
     
  • Scarlet's acquisition of One.Tel and other subsidiaries challenged the company to migrate the data of several companies onto one integrated platform in fast time-to-market. Each company had its own legacy billing system, which could not meet the needs of the growing company. New services, an expanded customer base and aggressive growth plans made a new Customer Care and Billing system essential to the success of the newly joined company.
  • MAXBILL SOLUTION BENEFITS
     
  • While integrating the diversified customer base onto one platform, the MaxBill solution also provides Scarlet with the option to distinguish between subscribers of its various companies to preserve brand recognition and loyalty within the customer base. This enables sophisticated profiling and segmentation capabilities for targeting marketing efforts. With MaxBill's flexibility, Scarlet is also able to identify the different customer segments within accounts receivable, collections and the general ledger.

    MaxBill's scalable and powerful solution improved performance with faster and more accurate rating and billing processes. MaxBill simplifies reconciliation for Scarlet's carrier traffic by using carrier cost rating and supports dealer commissions.

    Scarlet is able to manage the end-to-end customer lifecycle, including order management, customer relationship management, trouble-ticketing, rating, billing and general ledger. This comprehensive functionality empowers overall management and control over One.Tel/Scarlet's business.
  • MAJOR FEATURES

  • The major features of the MaxBill Solution for Scarlet include:
    • Centralized customer care and billing activities on one flexible platform.
    • Customer segmenting and profiling.
    • General ledger functionality built into the system with direct Accounts Receivable interface from Billing module.
    • Full multilingual functionality from one system implementation.
    • Interfaced IVR and online credit checks.
    • Internet-enabled allowing eCRM & secure EBPP.
    • Complex carrier and dealer management.
    • Sophisticated threshold-monitoring device and comprehensive auditing tools.
  • ADDED VALUE
     
  • Scarlet benefits from using MaxBill's flexible rule-based platform and state-of-the-art workflow mechanism to improve customer care, provisioning, billing and collections based on its own evolving, company policy and procedures.