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- Functionally rich MaxCare product is enhanced with thin client technology
- Tel Aviv, Israel, March 7, 2005 - MaxBill, a global leader in complete
and cost-effective financial solutions, today announced the availability of its
enhanced customer-centric, thin client MaxCare application, which has already been
successfully implemented at several customers. MaxCare is a component of MaxBill's
modular, integrated Customer Care & Billing product suite.
MaxCare's Enhanced Features Increase Efficiency and Effectiveness
MaxCare's enriched thin client capabilities enable high performance access to all
information and applications on enterprise networks, intranets, and the Internet, as
well as true convergence via intelligent navigation, and easy access to pertinent
customer data. Customer product instances, billing information, CRM and order
management information are integrated in one single, easy-to-use, front end HTML
framework.
Key features for CSRs include:
- A seamless 360-degree view of customer-facing processes - leverages customer
data for improved customer satisfaction, retention, loyalty and corporate performance.
- Smart search capabilities - accesses information based on specific CSR activities
and shortens call length.
- Dynamic customer profiling for personalizing customer profiles - enables
context-specific data related to customer behavior and maximizes profitability.
- One-click data availability - expedites customer service by minimizing the
average duration of customer contact and increases CSR efficiency.
- Separate add-on software service packages for Order Management (OM) and Accounts
Receivable (AR) provide functionally rich enhanced features.
- Remote access offers easy navigation and control capabilities, enables instant
information sharing across organizational lines and locations, and reduces hardware
and operation costs.
MaxCare's new HTML-based GUI includes intuitive graphics and a flexible color scheme
to easily implement all customer-related business processes. Simple HTML screens can
be localized for language and personalized with a corporate look and feel. Process-
driven screens reduce training costs, resulting in immediate ROI.
"By utilizing a unified framework of customer-related and professional services
activities, MaxBill's web-based CRM provides users with a cohesive view of the
process, enabling easy access to customer data, and maximizing customer service and
retention. MaxCare offers users a strong value proposition - easily deployed and
rich in features, yet elegant in its simplicity," said MaxBill's CTO, Kirill Rechter.
Ease of Maintenance in a Secure, Unified Framework
MaxCare's scalable, open architecture employs J2EE standards that facilitate ease
of maintenance, simple interfaces between MaxBill and external systems, and
consistent data. MaxCare utilizes a powerful two-way order synchronization
mechanism to synchronize with external systems, and to provide one consolidated
platform for all key customer information.
MaxCare, when integrated with MaxBill billing capabilities and combined with the
MaxBill universal workflow engine, tracks and analyzes client-by-client profitability
to uncover hidden costs and benefits in the customer value chain.
MaxCare's security mechanism is built on an LDAP-based, single sign-on solution,
enabling integration into a customer's existing single sign-on concept. Single
Sign-On (SSO) reduces complexity, improves human engineering, and facilitates
security management.
ABOUT MAXBILL
MaxBill provides high quality, complete, cost-effective financial solutions for
service providers worldwide. MaxBill's unique modular solution and convergent,
carrier-grade platform supports the evolving business needs of traditional (wireline,
wireless, utilities) and next-generation (UMTS, GPRS, broadband and IP) services.
MaxBill's Universal Consolidating Platform (UCP) combines a powerful and scalable
next-generation billing engine, service-enabling platform and customer-centric CRM
powered by universal workflows, ensuring rapid deployment.
For current product and company information, please visit MaxBill's web site at:
www.maxbill.com
- Contacts:
Michal Naor Tanhum
MaxBill Ltd
Tel:+972 3 930 5520
Fax:+972 3 930 5521
michaln@maxbill.com
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MaxBill Announces Launch of MaxCare's Web-based CRM