MaxBill Unveils the First Universal Consolidating
Platform (UCP) for Integrated CRM, Billing, SEP, and Universal
Workflows
The UCP model streamlines customer and service-based processes
on one platform, taking service providers one- step closer to
the optimal OSS solution
London, UK. April 22, 2002. MaxBill, a leading developer of
high quality, complete, cost-effective financial solutions for
service providers worldwide, announces at the Billing Systems
2002, the unveiling of the first Universal Consolidating Platform
(UCP).
The UCP goes beyond integrated CRM and Billing. It consolidates
the customer profile (CRM) with service management (SEP) along
with financial information (Billing) onto a single platform. The
UCP enables universal workflows: end-to-end efficient customer
and service based operational processes such as order management
and collection. The UCP helps to synchronize and coordinate the
activities of divergent departments including marketing, sales,
operations, billing, finance, help desk and customer care to achieve
the common goal of customer satisfaction.
Today, CRM universal workflows comprise company rules and policies
implemented regarding customer-related activities. The UCP paradigm
creates one view of the customer for all systems. It provides
the additional framework for implementing end-to-end universal
workflows that optimize productivity in all related departments.
“We integrated a crucial component, a workflow engine,
into our offering.” states Michah Himmelman, President and
Founder of MaxBill. “The UCP model takes us a step ahead,
beyond bundled CRM and Billing, which we have been offering since
1999, by enabling service providers to set up universal workflows
that align internal and external customer and service centric
processes on the same platform.”
“The UCP model is another step in achieving complete service
and revenue assurance.”
Himmelman adds, “The UCP brings to service providers in
the competitive markets unprecedented capabilities they have been
waiting for and offers enormous rewards. This is the ultimate
tool to achieve unsurpassable agility in bundling new and advanced
services for customers.”
One of the most fundamental problems for service providers today
is that multiple systems need access to core and complementary
data sets. This often results in complicated, time consuming and
costly data warehousing configurations. The UCP enables collation
of independent data and business rules from multiple OSS/BSS modules
in a simpler and cost- effective manner.
External systems and modules can independently define and maintain
various business rules and data through standard APIs in a unified
and secured environment. Himmelman concludes, “The UCP model
takes service providers one step closer to the optimal integrated
OSS/BSS solution. Processes and services can be effectively and
quickly implemented thus reducing time-to-market and total cost
of ownership while increasing overall performance and customer
satisfaction.”
About MaxBill MaxBill provides high quality, complete, cost-effective financial
solutions for service providers worldwide. MaxBill delivers a
convergent, carrier-grade platform to support the advanced and
evolving business needs of both traditional (wireline, wireless,
utilities) and next generation (3G, PLC and IP) services. MaxBill
combines a powerful and scalable next-generation billing engine,
service-enabling platform and customer-centric CRM powered by
universal workflows on a Universal Consolidating Platform (UCP).
MaxBill is unique in offering a comprehensive solution that is
both modular and rapidly deployable. Providers can achieve service
and revenue assurance, using one flexible, component-based solution.
MaxBill
Unveils the First UCP- April 22, 2002